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Global Patient Safety Forum

The Global Patient Safety Forum is the convening organization of the world's leading patient safety organizations, whose mission is to save lives, save money, and build value in the community communities we serve by accelerating solutions in patient safety from suppliers through providers to purchasers of healthcare including consumers.

The Forum was expressly founded to be an accelerator of enormously important activities of other organizations, and is not a competitor with any organization.
It was created after a very successful global patient safety summit in networking supplier provider and purchasing organizations in their quest for saving lives to healthcare-associated infections.

The focus of the Forum will be leadership, practices, and technologies solutions that save lives in the areas of medication management, healthcare-acquired infections, and a number of the adverse events that have occurred around the world, common to all countries.
Thomas Zeltner, MD
Expert leader in Public Health
Special Envoy of the Director General of the World Health Organization in Financing for WHO
Former Secretary of State for Health and Director-General of the Swiss Federal Office of Public Health (1991-2009)
Bern, Switzerland

Thomas Zeltner, MD, is an international expert leader in public health and health system development. He is a 2010 fellow of the Advanced Leadership Initiative of Harvard University. He is co-founder of the Global Patient Safety Forum, a convening organization of the world’s leading patient safety organizations, and a Managing Editor of the Journal of Patient Safety. He advises international organizations and national governments in health policies and health policy reforms. He serves as Special Envoy in financing for WHO. In this capacity, he advises the Director General of WHO on the identification of an improved financing framework for the Organization. He is a member of the Global Agenda Council on Digital Health of the World Economic Forum (WEF).

Dr. Zeltner is president of Blood Transfusion CRS Switzerland, the organization in charge of securing Switzerland’s provision with blood and blood products. He is a board member of the Swiss Academies of Arts and Sciences and President of Science-et-Cité. Since 1992, he has been Professor of Public Health at the University of Bern, Switzerland.

From 1991 to 2009, Dr. Zeltner was the Director-General of the Federal Office of Public Health of Switzerland, the National Health and Public Health Authority and Secretary of State for Health. In this function he was a key actor in Swiss health policy and represented Switzerland in many international health organizations.

Dr. Zeltner was graduated with an MD and a master’s degree in law from the university in his native town of Bern. He holds a specialist degree in human pathology and forensic medicine.

Charles R. Denham, MD
Chairman, TMIT
Austin, TX, USA

Faith, great teams, and wonderful partners have served a calling to save lives, save money, and create value in communities held by both the not-for-profit TMIT and for-profit HCC Corporation founded by Dr. Denham. He is very grateful for having a supporting role in development of leadership, practices, and technology innovations that have led to safer healthcare for children and vulnerable populations over the last 30 years. He has been involved in the development of more than 400 products, companies, and solutions – 40% are in non-healthcare areas of aviation, software, fitness, and knowledge services. Of the 60% in healthcare, many are now core to the "accountable care" movement and healthcare reform. TMIT and HCC are served by a 3,100 hospital test bed and a performance analytics system known as an Information Power Grid®, which is a virtual neural network of innovation, quality, cost, and value data nodes. As a radiation oncologist, associate professor of biomedical engineering, and instructor at medical and business schools, Dr. Denham has taught innovation, commercialization, and leadership. He has authored more than 100 peer-reviewed publications and is currently Editor-in-Chief of the Journal of Patient Safety. He is an adjunct Professor at the Mayo Clinic College of Medicine in Health Systems Engineering; is on the faculty of Harvard Medical School teaching leadership and innovation; has been a Senior Fellow of the Harvard University Advanced Leadership Initiative; and has been an instructor at the Harvard School of Public Health. He serves the Institute of Medicine and National Academies of Science and Engineering on their President's Circle. A Global Fellow of the Institute for Innovation, Creativity, and Capital (IC2), he is also co-founder of the Global Patient Safety Forum in Geneva, Switzerland, a convener of global leaders in high-performance accountable healthcare, and he is a collaborator with the World Health Organization. Ranked 38th in the list of 50 Most Powerful Physician Executives by Modern Healthcare in 2012, he is described as a global authority in value-based innovation. He has chaired the Leapfrog Group Safe Practices program since 2003, having funded and developed their first hospital safe practice scorecard used by Fortune 500 Companies to purchase care. As co-chair of the National Quality Forum (NQF) Safe Practices for Better Healthcare committee from 2004-10, he was blessed with the opportunity to co-author new safe practices for imaging children, transplantation, disclosure, and care of the caregiver after healthcare accidents. More than a decade ago he founded and launched The Greenlight Group, an R&D enterprise with partners which include the Mayo Clinic, the Cleveland Clinic, Harvard-affiliated hospitals, and front-line healthcare systems such as Ascension Healthcare and Catholic Healthcare Partners, which are all dedicated to achieving the greatest value for their patients with breakthrough innovations, services, and technologies. HCC and TMIT have offices in Laguna Beach, CA; Austin, TX; Boston, MA; and Geneva, Switzerland, and are served by a support staff of engineers, analysts, software programmers, film-makers, and multimedia specialists.

Franck Guilloteau
Chief Technology Officer
HCC Corporation (HCC)
Director, TMIT
Austin, TX, USA

During the past 20 years with HCC Corporation, Franck Guilloteau has led multiple projects, spanning industry segments from aerospace and consumer products to software and fitness. He has assisted in development of the Spectrum Systems™, which is used by global suppliers as part of their production solution development. As Chief Technology Officer, Mr. Guilloteau takes the lead role in developing the knowledge management systems used by HCC's global partners, while keeping HCC equipped with technological advancements in multimedia, IT, e-commerce, and product development.

Mr. Guilloteau is also Director of TMIT, a non-profit medical research organization dedicated to driving adoption of high-impact clinical solutions in patient safety and healthcare performance improvement. He leads all operations serving TMIT in Austin, Texas, and coordinates activities related to TMIT's research and scholarship programs. Most recently, he has led the Greenlight Program, a national effort focused on building business cases and clinico-economic models to "green-light" quality and patient safety investments. Over the last three years, Greenlight has targeted healthcare-acquired infections, and now focuses on over-use, misuse, and underuse of imaging studies using the 5 Rights of Imaging™ as a framework. He also leads the team involved in the building and maintenance of SpeakerLink™, a website where healthcare organizations can find and engage patient advocates focused on improving caring in their communities. He has been involved in the Leapfrog National Quality Forum Safe Practice Leap and TMIT High Performer Program, which produces a yearly updated survey, with relative weighting framework and ranking system, to measure the progress of all hospitals toward performance improvement objectives focused on patient safety issues.

In addition to his expertise in engineering and product development, he speaks three languages fluently. Mr. Guilloteau received a mechanical engineering degree from the University of Texas at Austin, and subsequently pursued a fellowship in Biomedical Engineering with a minor in product development.

Gladstone C. McDowell, II, MD
Medical Director, Integrated Pain Solutions
Gahanna, OH, USA
Director TMIT

Dr. McDowell is a Director of TMIT and on the Global Innovations Team of the Global Patient Safety Forum. Medical Director of Integrated Pain Solutions. He is a trained specialist in Urology, Urologic Oncology, Anesthesiology, Pain Management, and Patient Safety. He has served as an instructor at The University of Ohio for both the Department of Urology and the Department of Surgery. He has also served as the Director of Sabine Urology Outpatient Clinic and the Chief of Urology at Brackenridge Hospital in Austin, TX. Dr. McDowell has been involved in breakthrough research at the Gynecology Clinic of the Southwest Foundation for Research and Development, and at the Department of Cell Biology at The University of Texas' M.D. Anderson Cancer Center. He is on advisory boards and teams of TMIT serving the Journal of Patient Safety.

Susan E. Sheridan, MIM, MBA
Director, Patient Engagement, PCORI
Co-Founder and President, Consumers Advancing Patient Safety
Chicago, IL, USA
Lead, Consumer Action, World Alliance for Patient Safety
World Health Organization
Washington, DC, USA

Susan Sheridan, MBA, MIM, is the Deputy Director of Patient Engagement at the Patient-Centered Outcomes Research Institute. She is responsible for creating networks and engaging patients across the nation to provide broad-based input on the development and execution of PCORI’s research. Sheridan became involved in patient safety after her family experienced two serious medical system failures. Her husband, Pat, died in 2002 after his diagnosis of spinal cancer failed to be communicated. Their son, Cal, suffered brain damage called kernicterus five days after his birth in 1995 when his neonatal jaundice was untreated.

Sheridan is Co-Founder and a Past President of Parents of Infants and Children with Kernicterus, which works in partnership with private and public health agencies to eradicate kernicterus. In 2003, she co-founded Consumers Advancing Patient Safety (CAPS), a nonprofit organization that seeks a safe, compassionate and just health care system through proactive partnership between consumers and providers of care. Sheridan served at President of CAPS from 2003-2010. From 2004-2011, she led the World Health Organization’s Patients for Patient Safety initiative, which embraces the collective wisdom of the patient, patient empowerment and patient-centered care. Sheridan received her bachelor’s degree from Albion College, and a Masters of International Management and Masters of Business Administration from the Thunderbird School of Global Management.

J. Michael Henderson, MD
Chief Quality Officer, Cleveland Clinic
Cleveland, OH, USA

Dr. Henderson is Chief Quality Officer at the Cleveland Clinic. His interest in quality was initially triggered in the surgical arena, implementing standardized approaches to perioperative processes, and becoming a champion for the National Surgical Quality Improvement Program of the American College of Surgeons. In 2005, he embarked on an expansion of Quality and Patient Safety for the Cleveland Clinic. His leadership support in establishing the Quality and Patient Safety Institute has provided a central coordinating quality focus across the more than 20,000 employees. This Institute collaborates with the clinical and support departments to align quality outcomes and patient safety into daily practice for the entire healthcare team. The focus of this work is to make daily practice patient-centric, clinically relevant, operationally effective, regulatory compliant, and academically appealing.

Stephen J. Swensen, MD, MMM, FACR
Director for Quality, Mayo Clinic
Rochester, MN, USA

Stephen J. Swensen, MD, MMM, FACR, is the Mayo Clinic Director for Quality. He is also a Professor of Radiology in the Mayo Clinic College of Medicine. Dr. Swensen served as Chair of the Mayo Clinic College of Medicine Department of Radiology from 1998-2006. He currently serves on the Board of Directors of Luther Midelfort Medical Center - Mayo Health System, and on the Board of the Joseph M. Juran Center for Leadership in Quality. Dr. Swensen is past President of two international societies, the Fleischner Society and the Society of Thoracic Radiology. He has chaired the American College of Radiology's Quality Metrics Committee and the Radiological Society of North America's (RSNA) Continuous Quality Improvement Initiative. He has authored two books and more than 100 peer-reviewed articles. Dr. Swensen is a leading collaborator of the TMIT Greenlight program and was featured in the documentary Chasing Zero: Winning the War on Healthcare Harm.

Pablo Pulido, MD
Executive Director, PanAmerican Federation of Associations of Medical Schools
Caracas, Venezuela

Dr. Pulido is a Venezuelan physician with specialties in cardiology and internal medicine. He is currently the Executive Director of the PanAmerican Federation of Associations of Medical Schools, Caracas, and also a 2009 Fellow of the Harvard Advanced Leadership Initiative. He has participated in the dynamic evolution of a leading technical university in Caracas. In Public Policy, as Minister of Health and Social Welfare, he initiated the restructuring of the Ministry and the decentralization of operations towards the Venezuelan States. In International Medical Education, as the Executive Director of the PanAmerican Federation of Associations of Medical School, PAFAMS, he has focused on the modernization and involvement of medical schools in healthcare reforms using the new information technology, management, and curricular updating as basic instruments.

Samir Toubassy, MBA
CEO, Global Education Partners
Former President, Olayan Development Corp. and Group Vice President
The Olayan Group
Middle East

Samir Toubassy, MBA, is currently CEO of Global Education Partners; an Advanced Leadership Senior Fellow at Harvard; and a former President of The Olayan Development Corporation and former Group Vice President. The Olayan Group is one of the largest privately-held global business conglomerates through its Riyadh, Athens, London, and New York offices. After working with The Olayan Group for 30 years, Mr. Toubassy continues to serve as a Senior Advisor and member of the Executive Committee. He served for several years as a member of Coca-Cola Beverages; Coca-Cola Hellenic; and Frigoglass group of companies; and as a Senior Advisor to Crédit Suisse and a member of the Advisory Board for Europe, the Middle East, and Africa. Mr. Toubassy is a Trustee and Vice Chairman of the Nomination and Governance Committee of the Thunderbird School of Global Management. He is a member of the Advisory Board for the Churchill Archives Centre, Churchill College, Cambridge University; and a member of the Dean's Council, John F. Kennedy School of Government at Harvard University. He also serves on the board of the American Near East Refugee Aid (ANERA), a voluntary organization working for the Middle East. For the past 12 years, Mr. Toubassy has been actively involved in the World Economic Forum. Prior to joining The Olayan Group, Mr. Toubassy worked with the Ford Foundation in public administration reform in the Middle East. He also worked for the American University of Beirut and the University of California system-wide administrations. Mr. Toubassy holds a bachelor's degree in Business Administration from the American University of Beirut, and an MBA from Golden Gate University in San Francisco.

David C. Classen, MD, MS

CMIO, Pascal Metrics
Associate Professor of Medicine
University of Utah
Active Consultant in Infectious Diseases
The University of Utah School of Medicine
Salt Lake City, UT/Washington, DC, USA

David C. Classen, MD, MS, is Chief Medical Information Officer (CMIO) at Pascal Metrics in Washington, DC. Previously, he was Chief Medical Officer (CMO) and a Vice Senior Partner at CSC, and leads led CSC's safety and quality of healthcare initiatives. Dr. Classen is also an Associate Professor of Medicine at the University of Utah and an Active Consultant in Infectious Diseases at The University of Utah School of Medicine in Salt Lake City, Utah. He received his medical degree from the University of Virginia School of Medicine and a Master's of Science degree in medical informatics from the University of Utah School of Medicine. He served as Chief Medical Resident at the University of Connecticut. He is board-certified in Internal Medicine and Infectious Diseases. He was the chair of Intermountain Health Cares Clinical Quality Committee for Drug Use and Evaluation, and was the initial developer of patient safety research and patient safety programs at Intermountain Healthcare. In addition, he developed, implemented, and evaluated a CPOE program at LDS Hospital that significantly improved the safety of medication use.

Edward Kelley, PhD

Coordinator and Head of Strategic Programmes, Patient Safety
World Health Organization
Geneva, Switzerland

Edward Kelley, PhD, currently serves as Coordinator and Head of Strategic Programmes for WHO Patient Safety. His responsibilities include the development of new programs and partnerships; oversight of WHO Patient Safety presence in London and Baltimore; and leadership on several key programmes within WHO Patient Safety. Prior to joining WHO, Dr. Kelley directed the only ongoing national examination of healthcare quality and disparities in the United States as the Director of the U.S. National Healthcare Reports for the U.S. Department of Health and Human Services in the Agency for Healthcare Research and Quality (AHRQ). These reports track levels and changes in quality of care for the American healthcare system at the national and state level, as well as disparities in quality and access across priority populations.

Dr. Kelley also directed the 28-country Health Care Quality Improvement (HCQI) Project of the Organization of Economic Cooperation and Development. Previously, Dr. Kelley served as a Quality Assurance Advisor for URC’s Quality and Performance Institute while also serving as Scientist in the Operations Research Division for the USAID-sponsored Quality Assurance Project (QAP) and Partnerships for Health Reform Project Plus (PHRPlus). In these capacities he worked for 10 years in West and North Africa and Latin America, directing research on the Integrated Management of Childhood Illness in Niger.

Spectrum Systems® is a Trademark of HCC Corporation.